As part of a retirement, we are recruiting a: Customer Support Engineer M / F Permanent position, based in Juvigny near Annemasse (74) Reporting to the Customer Support Service Manager Join a dynamic SME, in constant development, concerned about the satisfaction of its employees. Within the Quality Department , you provide technical support for France and Export customers, before and after sales for the applications offered by SCAIME. You assist customers in the use of products, remotely (hot line) or on site and interface with R&D to trigger corrective and preventive actions. You participate in the implementation of corrective action plans. You carry out certain appraisals and sometimes repairs of technical products. You intervene for customer training and help with commissioning and for the creation of tutorials, technical notes or videos. Finally, you participate in the qualification of new products. Profile: Engineer training or equivalent specializing in computer science or physical measurements, you have: - Knowledge of sensors and their applications, knowledge of weighing is a plus. - Basic knowledge of industrial computer networks - Notions of metrology You know how to communicate positively with customers, by "absorbing" the possible pressure and you are reactive. You have good analytical and synthesis skills. You are a great teacher and like to work in a team. Your professional English allows you to manage regular conversations over the phone. Our Values: Commitment, Responsiveness, Performance The company : An innovative company , creator and manufacturer of measurement solutions, for 35 years we have been one of the leading market players in the field of weighing and measurement for industry. Our areas of expertise in mechatronics cover the measurement of weight, force and other physical quantities used for industrial automation. Our main customers are from the food industry , metallurgy, raw material processing or are manufacturers of packaging and dosing machines, medical and aeronautical equipment. Within our establishment in Haute Savoie, we house the head office of the company with an important activity of Research and Development, efficient production workshops and a team of 90 people, all committed and efficient. Each year, we invest 8% of our turnover in R&D. Steadily developing, led by a specialized sales team, our turnover amounts to around € 13 million, 40% of which is international (in 80 countries).